Return & Refund Policy for Barnyard Grange

Website: https://barnyardgrange.com
Business Name: Barnyard Grange
Customer Support Email: [info@barnyardgrange.com]

At Barnyard Grange, we are a fourth‑generation family‑run hatchery providing high‑quality poultry, hatching eggs, and farm supplies. We take pride in the health and quality of our live birds and products. This policy explains how we handle returns, refunds, and exchanges.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms below.

1. Who This Policy Applies To

This policy applies to all customers in the United States of America (including Alaska and Puerto Rico) who purchase any product from our website, including but not limited to:

• Live poultry (chicks, pullets, adult birds, game fowl)

• Hatching eggs

• Poultry supplies (feed, coops, heaters, waterers, etc.)

• Farm and barn equipment

Important note for live poultry and hatching eggs: Because these are perishable, living products, returns are handled differently than standard merchandise. Please read Sections 2 and 9 carefully before ordering.

By placing an order, you acknowledge and agree to this Return & Refund Policy and our Livestock Guarantee.

2. Returns – We Accept Both Defective & Non‑Defective Products

We accept returns for two types of situations. However, due to the nature of live poultry and hatching eggs, certain limitations apply.

2.1 Defective Products

A product is considered defective if it does not match the description or is unfit for its intended purpose due to a problem that existed before you received it.

Examples of defects (valid return):

For live poultry:

• The breed received does not match the breed ordered.

• The bird arrives dead on arrival (DOA) – see Section 9 for DOA policy.

• The bird has a visible congenital defect that prevents normal function.

For hatching eggs:

• More than 50% of eggs are cracked or broken upon arrival.

• Eggs are not the breed advertised.

For supplies/equipment:

• The item is broken or missing parts out of the box.

• The item does not match the product listing (wrong size, color, or model).

Examples that are NOT defects (no return):

• A chick does not grow as fast as expected.

• An adult bird does not win a show or lay as many eggs as you hoped.

• You changed your mind about the breed.

• The sex of the bird is not what you wanted (unless you paid for sexing and we guaranteed it – see Section 9).

2.2 Non‑Defective Products (Change of Mind, Wrong Order, etc.)

You may also return a product for any other reason, including:

• You ordered the wrong breed or supply.

• You no longer need the item.

• You found a better price elsewhere.

However, for live poultry and hatching eggs, non‑defective returns are NOT accepted due to biosecurity risks and animal welfare concerns. For supplies and equipment, non‑defective returns are accepted only if the product is in new, unopened, and unused condition (see Section 4).

3. Exchanges – Accepted

We accept exchanges for both defective and non‑defective products, subject to the same limitations above.

• Defective exchange (live poultry): If you receive the wrong breed or a DOA bird, we will send replacement birds (same breed, similar age) at no extra cost, subject to availability. Shipment will be arranged for the next available safe shipping date.

• Defective exchange (hatching eggs): We will send a replacement dozen (or proportional amount) if hatch rates are abnormally low due to our error – see Section 9.

• Defective exchange (supplies): We will send a replacement item at no extra cost.

• Non‑defective exchange (supplies only): You send back the original product (new, unopened), and we will exchange it for a different item of equal or lesser value. If the new item costs more, you pay the difference. Non‑defective exchanges are not available for live poultry or hatching eggs.

Exchanges follow the same 5‑day window and “new only” condition as returns for supplies. For live poultry, you must report defects within 24 hours of delivery (see Section 9).

4. Product Condition Requirement – “New Only” (For Supplies & Equipment)

To be eligible for a return or exchange of non‑defective supplies or equipment, the product must be in “new” condition. This means:

• Unused and uninstalled – The item has not been assembled, mounted, filled with water or feed, or used in any way.

• Original packaging – The item is in its original box with all tags, labels, and protective wrapping intact.

• No missing parts – All accessories, manuals, hardware, and components must be present.

• No damage caused by you – No scratches, dents, dirt, or odors.

For live poultry and hatching eggs: The concept of “new condition” does not apply. These are living products. Instead, follow the defect reporting guidelines in Section 9.

If a supply product cannot be resold as “new” due to being used, assembled, or damaged by you, we will deny the return and send it back to you at your expense.

5. Return Window – 5 Days From Delivery

You have 5 calendar days from the date your order is delivered to initiate a return or exchange for supplies and equipment.

How to calculate the 5 days:

• Day 1 is the day after delivery.

• If day 5 falls on a weekend or US federal holiday, the deadline extends to the next business day.

Example: Your poultry feeder is delivered on June 10th. You must contact us to start your return by June 15th.

For live poultry and hatching eggs: You must report defects (e.g., DOA, wrong breed, cracked eggs) within 24 hours of delivery (not 5 days). See Section 9 for full details.

We will not accept any return or exchange request made after the applicable window, even if the product is still new.

6. Return Method – By Mail (With Free Return Label)

We make returns easy and free for you within the United States for supplies and equipment.

• Return method: All returns must be sent by mail (USPS, UPS, or FedEx).

• Return label: A free prepaid return shipping label is included inside your original package for supplies and equipment. Look for a card or sticker with return instructions.

• If you lost the label: Email us with your order number, and we will email you a new free return label within 1 business day.

• No need to pay for shipping – your return postage is covered by Barnyard Grange.

How to return supplies/equipment:

1. Repackage the item securely in the original box or a sturdy box.

2. Attach the free return label over the original shipping label.

3. Drop off at any location that accepts that carrier (e.g., USPS Post Office, UPS Store, FedEx Office).

4. Keep the tracking number for your records.

No in‑store returns – we do not have a physical retail location for drop‑offs.

For live poultry and hatching eggs: Do not attempt to return live birds or eggs by mail. Contact us immediately for instructions (see Section 9).

7. Restocking Fees – No Cost

We do not charge any restocking fees.

• Whether you return a defective or non‑defective supply product (in new condition), you will not be charged a restocking fee.

• The return shipping label is free, and there are no hidden deductions from your refund.

• For DOA or defective live poultry/eggs, we replace or refund fully – no restocking fee.

Example: You return a $150 chicken coop (non‑defective, unopened). You will receive a full $150 refund. No $10, $15, or percentage fee.

This makes returns simple and predictable for our customers.

8. Refund Processing Time & Method

Once we receive your returned supply item, we will inspect it to confirm it is in “new” condition (or confirm the defect).

For live poultry/eggs (DOA or defect claim): Refunds or replacements are processed within 2 business days of claim approval.

Refund method:

• Credit card payments: Refunded to the original card.

• PayPal or digital wallet: Refunded to the same account.

• You will receive an email confirmation when the refund is processed.

Partial refunds: If you return only part of a multi‑item order (e.g., 1 of 2 feeders), we will refund the proportional value of that item, provided it is in new condition.

No refund for original shipping: If you paid for shipping on your original order, that cost is not refundable unless the return is due to our error or a confirmed defect (including DOA poultry).

9. Special Policy for Live Poultry & Hatching Eggs

Because live animals and fertile eggs are perishable and sensitive to time and temperature, standard return windows do not apply. Instead, we have a specific Livestock Guarantee.

9.1 Dead on Arrival (DOA) – Live Poultry

• You must inspect your birds within 1 hour of delivery and contact us within 24 hours of the delivery timestamp.

• Required evidence: Clear photos of the deceased bird(s) inside the unopened shipping box, plus a photo of the box label.

• What we cover: We will replace DOA birds at no cost (next available safe shipping date). If replacements are not available, we will refund the purchase price of the DOA birds (shipping not refunded).

• What we do NOT cover: Birds that die after 24 hours (even if they seemed weak), birds injured by predators or other birds after arrival, or birds that you fail to pick up from the post office on time.

9.2 Wrong Breed Received

• Contact us within 24 hours of delivery with photos of the bird(s).

• We will send the correct breed on the next shipping date, or refund the purchase price difference.

9.3 Hatching Eggs – Low Hatch Rate or Damage

• Cracked/broken upon arrival: Contact us within 24 hours with photos. We will replace the damaged eggs (shipping at our cost).

• Low hatch rate (less than 50% of fertile eggs hatch): You must document incubation (temperature, humidity, turning schedule) and contact us within 7 days of the expected hatch date. We will provide a partial refund or replacement eggs at our discretion.

• No hatch at all: If you follow our included incubation guide and no eggs hatch, we will replace the dozen or refund 50% of the egg purchase price (shipping not refunded).

9.4 Sexing Guarantee

• If you paid for sexed chicks (female/male) and the accuracy is less than 90%, contact us with photos of the adult birds. We will refund the sexing fee or provide a credit.

9.5 What Is NOT Covered Under Live Poultry/Egg Policy

• Birds that die from weather exposure, predator attack, or improper care after delivery.

• Eggs that fail to hatch due to incubator malfunction, power outage, or improper handling by you.

• Birds that are culled or euthanized by you for reasons other than congenital defect.

• Shipping delays caused by the carrier (USPS, FedEx) – we guarantee live arrival, but we cannot control weather or transit delays. If a delay occurs, contact us immediately; we may offer a partial credit.

9.6 Reporting Process for Live Poultry/Egg Issues

1. Take clear photos or video as soon as you open the box.

2. Email us within 24 hours of delivery (or within 7 days for hatch rate issues).

3. Do not dispose of the bird or eggs until we instruct you to.

4. We will respond within 1 business day with a resolution.

10. Damaged in Transit or Missing Packages (Supplies Only)

If your package of supplies or equipment arrives damaged (crushed, torn, wet) or does not arrive at all, please contact us immediately.

For damaged items:

• Take photos of the damaged box and the damaged item(s).

• Email us within 7 days of delivery.

• We will send you a free return label and either replace the damaged items or refund you fully (including original shipping).

For missing packages:

• Check with neighbors, your post office, and around your property.

• If still missing after 5 business days from the “delivered” scan, email us.

• We will open an investigation with USPS, UPS, or FedEx. If the package is confirmed lost, we will refund or replace at no cost to you.

11. How to Initiate a Return or Exchange – Step by Step

For supplies and equipment:

Step 1: Contact us within 5 days of delivery.
Email [info@barnyardgrange.com] with:

• Order number

• Product name

• Reason: “defective” or “non‑defective return” or “exchange request”

• For defects: Attach clear photos showing the issue.

• For non‑defective returns: Attach a photo showing the item is still new and unopened.

Step 2: Receive your RMA and label (if needed).
We will reply within 1 business day with a Return Merchandise Authorization (RMA) number. If you lost the return label that came in your package, we will attach a new free label.

Step 3: Pack and ship.
Place the item back in its original box. Write the RMA number on the outside. Attach the free return label. Drop off at the carrier’s location.

Step 4: Wait for inspection & refund.
Once we receive the return, we inspect within 3 business days. You will get an email when your refund or exchange is processed.

For live poultry or hatching eggs: Follow the process in Section 9.6. Do not ship live birds or eggs back to us.

12. Order Cancellations

You may cancel your order for a full refund within 2 hours of placing it (because we process and pack live poultry shipments quickly to ensure freshness and animal welfare). After 2 hours, your order may have entered our hatchery or packing queue and cannot be canceled.

To cancel, email us immediately with “CANCEL” and your order number.

For live poultry orders: Cancellation is only possible before the birds are pulled from the brooder and packed. Once packed, no cancellation is allowed.

13. Exceptions & Items That Cannot Be Returned

The following cannot be returned or exchanged, even within 5 days:

1. Live poultry and hatching eggs – except for DOA or wrong breed as described in Section 9.

2. Any supply product that has been used, assembled, or installed.

3. Products not in “new” condition (opened packaging, missing parts, visible wear).

4. Perishable items (feed, supplements, medications) – once opened, cannot be returned for safety reasons.

5. Returns requested after the applicable window (5 days for supplies, 24 hours for poultry/eggs).

6. Gift cards or digital products (if any).

Also, you cannot return a live bird simply because it is not laying eggs as expected or does not match a show standard. Egg production varies based on diet, season, and individual bird health. Our guarantee covers breed accuracy and live arrival only.

14. Contact Information

For all return, exchange, or refund questions:

Email: [info@barnyardgrange.com]
Response time: Within 1 business day (usually faster)

Do not send returns to any address other than the one on the return label – otherwise we may not receive them.

15. Summary – Key Points to Remember

16. Acknowledgment

By making a purchase on Barnyard Grange, you confirm that you have read and agree to this Return & Refund Policy. You understand that:

• Returns for supplies are only accepted within 5 days, on products in new condition, using the free return label provided.

• Live poultry and hatching eggs have a separate 24‑hour reporting window and cannot be returned by mail.

• Live arrival is guaranteed, but we cannot guarantee egg production, show quality, or growth rates.